Shipping policy

1. Shipping Provider

We ship all orders via DHL, ensuring fast and secure delivery to our customers.

2. Shipping Locations

We currently ship to Spain, Italy, Germany & France.  If your country is not listed, please contact our Customer Service team for assistance.

3. Processing Time

  • Orders are processed within 1-2 business days after receipt of payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order has been shipped, you will receive a tracking number via email.

4. Delivery Timeframes

Estimated delivery times depend on your location:

Region

Estimated Delivery Time

Domestic (France)

1-3 business days

EU Countries

3-7 business days

Note: Delivery times may be affected by external factors such as customs processing, holidays, or carrier delays.

5. Shipping Costs

Shipping fees will be calculated at checkout based on destination, weight, and shipping method. If free shipping promotions apply, they will be reflected at checkout.

6. Order Tracking

  • Once your order is dispatched, you will receive a DHL tracking number via email.
  • You can track your shipment directly on [DHL Tracking Link].

7. Lost or Delayed Shipments

If your package is delayed beyond the estimated timeframe, please:

  1. Check your tracking details for updates.
  2. Contact DHL customer support with your tracking number.
  3. If further assistance is needed, reach out to GC Aesthetics Customer Service at [customer support email].

8. Incorrect Shipping Information

  • Customers are responsible for providing an accurate shipping address.
  • If an incorrect address is provided and the package is returned, additional shipping fees may apply to resend the order.

9. Damaged or Missing Items

  • If your order arrives damaged or incomplete, contact us within 48 hours of delivery with photos of the package and contents.
  • We will coordinate a replacement or refund based on the situation.

10. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs duties, import taxes, and fees, which are the customer’s responsibility.
  • GC Aesthetics is not responsible for customs delays or additional charges imposed by your country’s customs authorities.

11. Contact Us

For any shipping-related inquiries, please reach out to: ecommerce@gcaesthetics.com